San Diego Business Journal

Benetrac Announces Health Benefits Call Center Service for Employees

Friday, April 5, 2013

San Diego-based enrollment and employee benefits software company Benetrac recently announced a new call center service that provides answers to employee questions about their health benefits.

The company, based in La Jolla, employs about 200.

“We spoke directly with our brokers and HR users to find out what would help them most in the face of emerging health care reform,” Summer Hamilton, vice president of sales for Benetrac, said in a statement. “Educating employees on changing, and increasingly more complex, benefits plan options ranked high on the list, and our new call center service is the answer.”

The company said it combines benefits education with benefits administration to help employees understand the breadth and depth of their benefits package.

“This not only solidifies their confidence and appreciation in their plan offerings, but also encourages use and engagement, which leads to happier, healthier and more loyal employees,” Hamilton said.

Benetrac is owned by Rochester, N.Y.-based Paychex Inc., a $2 billion human resources company.

— SDBJ Staff Report